In late 2023, American Airlines AAdvantage introduced that bank card spending would earn Loyalty Points based on purchase date.
However after the latest AAdvantage elite status qualification yr ended Feb. 29, there’s been loads of consternation from American Airways flyers (together with me). Fb teams have been stuffed with confused AAdvantage members who’re questioning why they acquired base miles from their bank card spending this month however not Loyalty Factors.
As you’ll be able to see from the screenshot beneath, I earned greater than 10,000 base miles on my most up-to-date Citi® / AAdvantage® Executive World Elite Mastercard® (see rates and fees) assertion. However discover the large zero below Loyalty Factors.
That is what the exercise tracker often seems like when my AAdvantage credit card spending posts.
So, the place are the Loyalty Factors? They’re coming — regardless of what my assertion at the moment exhibits.
American Airways has this banner on its web site below the account info overview. The provider additionally gave frequent flyers a proper discover by way of e-mail that had the identical language (although I by no means acquired that e-mail).
It is unclear why the Loyalty Factors needed to be posted individually this time. To shed some mild on the scenario, we reached out to American Airways to be taught extra.
In accordance with a provider spokesperson, “To make sure all AAdvantage members get their miles and Loyalty Factors deposited accurately and in a well timed method, this yr the method entailed a number of separate actions. All Loyalty Factors earned in February will probably be posted in March, and all Loyalty Factors earned in March will probably be posted in April. The method leads to extra members incomes standing and Loyalty Level Rewards. As the brand new program yr ramps up, we look ahead to our members unlocking Loyalty Level Rewards and standing towards a good higher journey expertise.”
I think about splitting the Loyalty Factors into two completely different standing years was no small IT activity.
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For extra perception, you will discover the next explainer on how March statements work on the American Airways web site:
For instance, in case your month-to-month AAdvantage® bank card assertion closes on March 5 (which incorporates purchases posted to your bank card account between February 6 and March 5), all of the Loyalty Factors earned from purchases made between February 6 by way of 29 will depend towards 2024 standing. All Loyalty Factors earned between March 1 and 5 depend towards the 2025 qualification yr.
It could take as much as 8 – 10 weeks after March 5 to submit to your account on this instance.
In different phrases, all of your Loyalty Factors earned till Feb. 29, 2024, depend towards reaching standing for the earlier qualification yr and all of the Loyalty Factors earned starting March 1, 2024, will depend for the present qualification yr.
I assume that each one my Loyalty Factors for the earlier qualification yr (which ended Feb. 29, 2024) will finally present up within the tracker on the high of my account overview (as you’ll be able to see beneath), however that raises extra questions that we do not have solutions for but.
As you’ll be able to see, I earned 240,479 Loyalty Factors within the earlier qualification yr, however I am nonetheless confused about how most of the 10,431 Loyalty Factors I earned on my most up-to-date bank card assertion will go towards my earlier qualification yr. I am so near 250,000 Loyalty Factors for the earlier qualification yr that it could unlock two extra rewards if I made it.
Will I get two extra systemwide upgrade certificates, the identical perk I selected after I reached 175,000 Loyalty Factors and earned AAdvantage Govt Platinum standing? Solely time will inform. It will be beautiful to get two extra.
One other wrinkle to contemplate is that frequent flyers should select their Loyalty Level Rewards by April 5, 2024. So what occurs if the Loyalty Factors do not submit by then? Having them seem eight to 10 weeks from now can be properly previous the April 5 deadline, so I would seemingly be out of luck.
There’s some hypothesis that you will have to name customer support for help in selecting your award if the Loyalty Factors do not submit earlier than the April 5 deadline to decide on awards. If we discover out extra about this from American Airways, we’ll make sure you let you recognize.
It doesn’t matter what occurs, keep in mind to make any excellent Loyalty Point Rewards choices that could be ready in your account.
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